FAQ'S

 

 

ORDERS

How can I pay?
We accept Visa, Visa Debit, MasterCard and American Express. We also accept PayPal, prepaid debit cards and bank transfer.

Gift Vouchers
If you've been gifted a Missttique voucher/gift certificate just pop your code into the ‘Redeem Gift Voucher’ box at the checkout page and hit apply. It’s as easy as that! If the value of your order is less than the value of your gift certificate, the balance will remain on your voucher for next time.

Is it safe to order online?
Of course! We are a member of “Verified by Visa” and “Secure by Mastercard,” which provide additional security when using your cards online. We use industry-standard encryption systems for potentially sensitive information, like your name, address and other critically sensitive information like your credit or debit card details. Information passed between your computer and our site can’t be read in the event of someone else intercepting it. Check our Privacy Policy. 

How do I know you have received my order?
Once you’ve placed your order, you will be directed to an order confirmation message, which will contain your order details. This information will also be emailed to you, but it could take up to 30 minutes to arrive. Once our team at the warehouse have processed your order, you will receive a second email to let you know that your order has been shipped. If an email does not appear to have been received, please check your spam folder.

Can I make changes to my order?
Unfortunately, once you've placed your order, our warehouse team will have already started processing it (we’re fast) ! So we would be unable to make any changes.

Can I track my order?
Once you’ve received your shipping email you can check the status of your order anytime. Here’s how: click on 'My Account' and simply place your order number into the ‘Track my order’ box.

Can I cancel my order?
Unfortunately, once you've placed your order, our warehouse team will have already started processing it (we’re fast)! So we would be unable to make any changes. Find out more info on our cancellation policy here.
You may email us here info@missttique.com  Please reference your previous order number.

What should I do if I receive an incorrect or faulty item?
We're sorry to hear that! Hit us up within 7 days of receiving your goods via contact us page form with your order number, and send us details of your issue and a member of our Customer Care team will get on this, ASAP!

Can I exchange an item?
Unfortunately, we are currently unable to process exchanges. You can return your item to us and place a new order to receive the item of your choice.

 


TECHNICAL 

I’ve forgotten my password, what should I do?
Don't worry if you've forgotten your password! Simply click the Forgot your password? Link next to the login button and follow the instructions. Please don't hesitate to contact us if you continue to experience problems

How do I change my email address?
For customer account security we do not allow change of email address, if you need to use an alternative email address please create a new account.

How do I unsubscribe?
Click the 'Unsubscribe' button at the bottom of the email newsletter



GENERAL

Do you have a shop?
As we are a dedicated online retailer, we do not have a shop.

Can I pre-order an item?
Unfortunately, due to the exclusivity and quick turnaround of our stock, you are unable to pre-order anything at the moment.

How can I contact you?
Please fill in the Contact Us form on the help homepage or Official LINE @MISSTTIQUE

 

RETURNS

We're bummed things didn't work out for you, but here's the good news : you get 7 days to return your items starting from the day you receive your order.
Please refer to our Return Policy here for further information on how to return your packages.

 

 

Didn't find what you were looking for? Contact us info.missttique@gmail.com